FAQs

You'll find answers to our most frequently asked questions right here. Scroll down to find the right heading, then click to find the answer to any question.

If we haven't covered your query, please do email us using the link on the right.

Covid-19

What happens if I need to cancel due to the coronavirus? #

Please see details of our Covid Guarantee here. If you have further questions not covered by that, please get in touch and we’ll help you sort out your cancellation or rescheduling.

What happens if I develop symptoms while on site? #

We will follow or exceed all government and industry guidelines in place at the time of your holiday. Our existing procedures mean that you’ll need to remain isolated in a mobile home that we provide until you are able to arrange return travel to the UK. We will ensure you are supplied with food and other necessities and we’ll work with you to sort out return travel arrangements.

What safety measures will be in place on site? #

We will follow or exceed all government and industry guidelines in place at the time of your holiday. Click here for an overview of our existing procedures.

What happens if I develop symptoms or get contact-traced just before arriving? #

You should not travel to LPO if you suspect you may have coronavirus. Even on your day of departure, you can phone us to postpone your outbound travel in order to get tested.

What does my transport provider say about coronavirus? #

Here is information on P & O Ferries, Brittany Ferries and Eurotunnel. If flying, you will need to check your airline’s policy.

Booking

Can I request a certain pitch? #

Yes, you can! We do our best to fulfil requests, but they can never be guaranteed.

Allocation happens roughly two months in advance, but things can change at the last minute.

Booking early gives you the best chance of getting what you’re hoping for!

Pets – can we bring them? #

Only guide dogs, hearing dogs and other assistance dogs are allowed at Le Pas Opton.

Departure – which day do we depart? #

You must leave your holiday home by 10am on your day of departure (normally a Monday). All rubbish must be removed, all crockery and cooking equipment left clean and your accommodation left as you would wish to find it.

Arrival – Which day can we start our holiday & when can we arrive? #

Our holidays normally run Monday to Monday, except half term. You can add up to three extra nights to your holiday during certain periods. Please aim to arrive after 3pm and before welcome drinks at 7.30pm.

Reception will close at 8pm on Mondays and 6pm Tuesday- Sunday. Your accommodation will be ready from 5pm. If you are bringing a tent, caravan or tourer, please allow time to have your home ready in daylight and so as not to disturb other guests.

The park gates are locked between 10:30pm and 7.30am so if you arrive late your vehicle will need to be left in our car park overnight. If you know that you will be arriving after 8pm, please contact Le Pas Opton direct on (0033) 251551198, ideally before 6pm.

Insurance

Does Spring Harvest Holidays offer travel insurance? #

We are no longer able to provide travel insurance, or offer recommendations of specific insurance companies.

However, we do strongly insist that everyone be adequately covered by insurance for the duration of their holidays with us. There are countless insurance options available, so please explore some and ensure that you choose a policy that you are happy with.

Why do I need travel insurance? #

There’s a very good and impartial answer to this question here, by the Money Advice Service, so please do read that!

Please be aware that the EHIC/GHIC does not cover all potential medical expenses that could be incurred while abroad.

What is an EHIC/GHIC and what can I do if I've lost it? #

The European Health Insurance card (EHIC) is gradually being replaced by the UK's Global Health Insurance card (GHIC). This proves that you are entitled to reciprocal healthcare arrangements in European Union countries.

Please do ensure that your EHIC/GHIC is still in date. You can continue to use your valid EHIC, but when it expires you will need to replace it with a GHIC. If you need to apply for an GHIC, you can do so here. Make sure you don’t use a website that charges you, as the GHIC is free!

If you are applying at the last minute and the physical card doesn’t arrive before you travel, you can phone +44 191 218 1999 for health care while away.

To request a replacement for a lost card, call the NHS Helpline on 0330 330 1350.


Travel

How do I drive to LPO? #

The address of the site is:

Le Pas Opton
1335 Route du Pas Opton
85800 Le Fenouiller

GPS: 46.730276, -1.877267

The basic directions you need are Rennes, Nantes (Bordeaux), La Roche sur Yon and Challans. For full driving directions based on driving from Caen, see here.

To plan your route, taking into account toll roads, you may want to use autoroutes.fr. It recognises ‘Le Pas Opton’ as a destination.

What do I need to have in my car when driving in France? #

For a full and detailed list see the RAC website here (under ‘Things to take’), but the most important items are reflective jackets, headlight deflectors, GB sticker, warning triangle and spare bulbs kit.

Can I book non-standard travel dates? #

If you want to travel out earlier or come back later than your booked dates with us, that’s fine. It may cost a little more, and if travelling at the weekend it may cost a lot more, but it doesn’t take long to check prices and availability so please do call us and get a quote for what you would like to do.

What happens about ferry tickets? #

All you need when you arrive at the port is your ferry booking reference. When you give the check-in attendant your passports, the easiest thing to do is simply hand them a piece of paper with the booking reference clearly written on it. If you forget your reference they can look up your booking by other means, but this will take longer.

Accommodation

Will we have a TV? #

TV is provided in the villas but not in the mobile homes or tents. However, our bar has satellite TV which we can use to show major sporting events at the park manager’s discretion. Evergreen deluxe mobile homes also have a CD player and radio.

Where can we park our car? #

Each emplacement has space for one car. Additional cars need to be left in the car park at the front of the park. We encourage you to leave all cars in the car park after unloading as it’s safer for all park users and gives you more space.

On BYO pitches, how much camping space will we be allocated? #

Touring emplacements vary in size starting from about 80 square metres. A limited number of Premium emplacements are available.

A 6amp electricity supply is available via a euro connector and water is available nearby.

General

What essentials should I bring? #

Our accommodation is equipped with crockery, utensils and other implements. You may find it useful to bring a dish cloth, tea towel and washing up liquid as these are not provided. You will also need to bring your own bedding, linen and towels, depending on the accommodation you are booking, although these are available to hire from us.

Are there special guidelines for parents and carers with regard to the children’s clubs? #

Yes. Please read this information carefully. Parents are responsible for their children at all times. We share that responsibility with you during supervised activities as detailed in the guidelines. Please remember that for safety reasons numbers may be limited for children’s activities.

  • Under fives activities are designed for your child and you – except for special sessions in the Toddler Week
  • Children are invited to join sessions for their own age group only
  • Open air activities are always subject to change
  • No alcohol is permitted for under 18s – except at your own accommodation with parental permission and supervision
  • Parents are responsible for their children at all times. Please stay in the park during children’s sessions
Can friends visit us at Le Pas Opton? #

Yes, under normal circumstances: just ask them to park in the main car park and sign in and out at Reception. Local regulations do not permit visitors to use the swimming pool.

In 2021 however, the rules may be different - please watch this space.

On-site facilities

Is there WiFi? #

Yes, but only in the Bar area. Prices are per device, and you can choose:

1 hour (5 x 15 minutes, any time but one device only) for €1, 1 day (€4), 3 days (€8), 7 days (€15) or 14 days (€20)

What can I buy in the on-site shop? #

The shop stocks a small range of store cupboard foods and basic fresh food such as milk and fresh bread. If you want to do a food shop for your whole stay, there are a number of supermarkets within a short drive of Le Pas Opton.

How accessible is the site for wheelchair users? #

Our bungalow Le Printemps is ideal for wheelchair users, with a specially adapted bathroom. We have two fully adapted mobile homes, the Beechwoods, which include a ramp to the decking and a layout that is suited to wheelchair users. We also have accessible toilets and showers in our main building, swimming pool complex and one amenity block. For more information, see our accessibility page.

When is the pool open? #

The pool is open from mid morning to around 7pm daily.

Money – where can we change our currency? #

There are no banks or post offices within walking distance that will exchange money.

You should be able to make card payments using your normal debit or credit card in most cases, including for purchases at LPO.

There are plenty of ATMs in nearby towns; the nearest one is just five minutes’ drive away in Le Fenouiller village. Your debit card will enable you to withdraw cash at French ATMs. It’s advisable that you notify your bank that you are travelling overseas.

Local area

What's the weather like? #

The Vendée enjoys an excellent micro climate with 2500 hours of sunshine each year, but it does rain sometimes so we can’t always guarantee brochure weather!